Move It: A Survey of the Capital Region's Activity Choices

 



INTRO


Hi there! 😊

Thank you for taking the time to take our 12-minute survey. Today, we’re trying to learn more about community organizations in Ottawa.

We’re really interested in hearing what you have to say. Your opinions matter. They affect real products and services. That is why we chose you!

With that in mind, we ask that you:

        ▪ Be thoughtful. Please read each question carefully and be thoughtful when answering.

        ▪ Be open & honest. There are no right or wrong answers – we just want to hear what you think.

And don’t worry, your data will be kept strictly confidential and only be used for our research purposes. It will only be viewed at the overall level so that no one will be able to identify you, or your answers and we will not release your data to any third party without your consent. We promise!

Upon completion of the survey, you can enter to WIN a $50 gift card to Scotty’s Corner Cafe.

Are you ready?

Let’s go!


SCREENERS


Are you a resident of Ottawa or the National Capital Region?


How do you identify?




Which of the following age categories do you fall into?


Do you work in any of these occupations? Please select all that apply.


Which of the following Ottawa community organizations that offer sports and recreation activities have you heard of before today? Please select all that apply.


Which of the following Ottawa community organizations that offer sports and recreation activities have you visited or been a guest of? Please select all that apply.


Which of the following Ottawa community organizations that offer sports and recreation activities are you currently a member of? Please select all that apply.


What were some of your reasons for visiting or becoming a member of the RA Centre? Please select all that apply.


Do you have a general positive or negative feeling about the following Ottawa community organizations?
Very negative Somewhat negative Neutral Somewhat positive Very positive Not familiar with this organization Don’t know
Carleton University Raven’s Centre
City of Ottawa
Minto Recreation Complex
Ottawa Sport and Social Club
RA Centre
Ray Friel Recreation Complex
Richcraft Recreation Complex
Rideau Sports Centre
uOttawa Minto Sports Complex
YMCA
Other


AWARENESS OF THE RA CENTRE & ITS PROGRAMS


Now, we would like to talk a little more about the RA Centre and what you may know about it.


How did you first learn about the RA Centre? Please select all that apply.


Would you say that the RA Centre is…


Do you think the RA Centre is…


Which of the following programs and activities does the RA Centre offer? Please select all that apply.


Have you seen or heard any news, advertising or social media for the RA Centre in the last 3 months?


And, where did you see or hear this? Please select all that apply.


How much do you agree or disagree that the following statements describe the RA Centre?
1 – Strongly disagree 2 3 4 5 6 7 – Strongly agree Don’t know
Has friendly staff
Has high calibre coaches and instructors
Is a great place to connect and meet others
Is a great place to explore new activities
Is convenient and accessible to me
Is good value for money
It helps me relax and unwind
Offers great programs for kids
Offers sports and recreational activities that I enjoy
Treats everyone with respect


To mark your place in the survey, please choose the word below that is NOT a shape.


EXPERIENCE WITH THE RA CENTRE


How often do you typically visit the RA Centre?




And, when was the last time you visited the RA Centre?




How far do you typically travel to get to the RA Centre?


How did the following aspects of the RA Centre meet your expectations?
Much better than expected Better than expected As expected Not quite as good as expected Much worse than expected Don’t know / can’t say
Cleanliness of facilities
Value for the cost of membership/activities
Ease of getting around and finding where to go
Ease of registering for programs
Ease of booking courts and facilities
Feeling accepted and included
Helpfulness/friendliness of staff and member services
Quality of coaches and instructors
Quality of facilities
Range of sports and recreation activities
Ease of use and information available on the RA Centre website


What can the RA Centre do to make your experience better? Please select all that apply.


Of all the things that the RA Centre could do to make your experience better, which 3 things should the RA Centre focus on ? Please pick your top 3 concerns in order of importance.
Rank
Better membership benefits Tap to Rank/Un-Rank Not Ranked
Enhance the coaching and instruction available Tap to Rank/Un-Rank Not Ranked
Improve lighting Tap to Rank/Un-Rank Not Ranked
Improve parking Tap to Rank/Un-Rank Not Ranked
Improve signage and directions Tap to Rank/Un-Rank Not Ranked
Improve the guest services desk Tap to Rank/Un-Rank Not Ranked
Improve the online registration process Tap to Rank/Un-Rank Not Ranked
Increase the availability of court rentals Tap to Rank/Un-Rank Not Ranked
Increase hours at food & beverage facilities Tap to Rank/Un-Rank Not Ranked
Make it easier to sign up for sports and activities Tap to Rank/Un-Rank Not Ranked
Offer additional activities Tap to Rank/Un-Rank Not Ranked
Update the decor and overall look Tap to Rank/Un-Rank Not Ranked
Update facilities Tap to Rank/Un-Rank Not Ranked
Update Fitness Centre equipment Tap to Rank/Un-Rank Not Ranked
Other SPECIFY Tap to Rank/Un-Rank Not Ranked
Don’t know EXCLUSIVE


What did you find lacking or disappointing about your experience with the RA Centre? Please select all that apply.


How likely are you to recommend the RA Centre to a friend or colleague?


Please use a 0 to 10 scale, where 0 means “Not at all likely” and 10 means “Extremely likely.”

Not at all likely
Extremely likely


You gave the RA Centre a score of out of 10. What is the primary reason for your score? Please be as specific as possible.


How likely are you to remain a member of the RA Centre over the next year?


How likely are you to become a member of the RA Centre over the next year?


DRIVERS OF ENGAGEMENT


How important are the following factors when choosing to visit, join or become a member of a community organization?
1 – Not at all important 2 3 4 5 6 7 – Extremely important Don’t know
Feeling part of a community
Court rentals are available when I want them
Has friendly and helpful staff and instructors
Provides good value for money
Has fun activities and events
Has up-to-date facilities
Helps me maintain a healthy and active lifestyle
Has high-quality coaching and instruction
Is convenient and easy to get to
Is close to home
Is close to work
Is easy to register for programs and activities
Is responsive to my questions and concerns
My family and friends are members
Offers great programs for kids


HOBBIES


Now, we would like to learn a little bit more about your hobbies.


What are some of the things that you enjoy doing in your free time? Please select all that apply.


SOCIAL MEDIA HABITS


How often do you use the following apps or websites?
Several times per day Once per day A few times per week Once a week A few times per month Less frequently Rarely/never Don’t know
Facebook
Instagram
LinkedIn
Reddit
Snapchat
TikTok
X (formerly Twitter)
YouTube
Threads


DEMOGRAPHICS


The remaining questions are for statistical purposes only and will just take another minute or so.


Do you live in…?




Do you own or rent your main residence?


How long have you lived in Ottawa or the National Capital Region?


What is your marital status?


How many members of your household including yourself, fall into each of the following age groups? Please enter a number in each of the corresponding text boxes
Over 18 years of age
Children, 13 – 18 years
Children, 6 – 12 years
Children, 2 – 5 years
Children under 2 years


Which of the following best describes your current occupational status?




Which of the following best describes your employment status?




Which of the following categories best reflects your total annual household income before taxes?




What is the highest degree or level of school you have completed?


How do you identify?


While we tend to think of ourselves as Canadian, many of us have a different ethnic or cultural heritage. Please indicate below which of the various heritage groups you consider to be your main ancestry or ethnic heritage. Please select all that apply.


Please provide your email address if you would like to be entered to win a $50 gift card to Scotty’s Corner Cafe. This is completely OPTIONAL.

If you are not interested, please click ‘Submit’ to end the survey.

E-mail




 


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